Outsourced Customer Support
Get trained, English-fluent customer support agents dedicated to your business — at a fraction of the cost of hiring in-house. No long-term contracts. No recruiting headaches
vs. hiring a US-based agents
from kickoff to live support
in BPO operations
month-to-month flexibility
THE PROBLEM
Every new customer is another ticket. Another email. Another call. Your team is stretched, your response times are slipping, and your CSAT scores are starting to show it.
Hiring more people sounds like the obvious fix, but a single US-based support agent costs $3,500–4,500 a month before benefits and overhead. Then you need to recruit them, train them, manage them — and hope they don't leave in six months so you can do it all over again.
WHAT YOU GET
We staff, train, and manage your support team from our operations center in the Philippines. You get English-fluent, experienced agents backed by 30+ years of BPO operations — at a fraction of what it costs to build in-house.
Inbound and outbound voice support from trained agents who learn your product, your tone, and your processes. Not a call center — an extension of your team.
Inbox zero becomes achievable. Your agents handle ticket triage, response drafting, escalation routing, and follow-up across your existing helpdesk.
Real-time customer conversations handled by real people. Not chatbots giving canned answers — trained agents resolving issues on the spot.
Your customers don't stop needing help at 5pm. We provide extended hours, weekend, and 24/7 coverage options so nothing falls through the cracks
English-fluent as a baseline, with additional language capabilities available. Serve a broader customer base without hiring specialized staff.
Every interaction is monitored. Our QA team reviews calls and tickets, provides coaching, and ensures your brand standards are met consistently.
HOW IT WORKS
In-house operations can take months to set up. We move faster because we've been doing this for over 30 years.
We understand your product, your customers, your current pain points, and what good support looks like for your business. We figure out how many agents you need and what coverage model fits.
We select agents from our operations team and train them on your product, your tools, your brand voice, and your escalation process. They don't sound generic — they sound like your company.
Agents start handling real tickets and calls under close supervision. We catch issues early, refine processes, and adjust before going to full volume.
Your team is live. We monitor quality, track performance metrics, and continuously optimize. Weekly reporting keeps you in the loop without micromanaging.
THE MATH
It's not just about salary. When you factor in recruiting, training, benefits, tools, management, and turnover — the gap is bigger than most people think.
| IN-HOUSE (US) | SUPPORT NEXUS | |
|---|---|---|
| Agent cost | $3,500–4,500/mo per agent (salary + benefits) | Flat monthly rate starting at $750/mo |
| Recruiting | 4–8 weeks to hire, $2K–5K in recruiting costs | First calls within 2 weeks of kickoff |
| Training | 2–4 weeks of unproductive onboarding time | Built-in replacement — no starting over |
| Management | You manage performance, scheduling, QA | Month-to-month, scale up or down anytime |
| Turnover | Support roles average 30–40% annual turnover | We replace agents at no extra cost — no gaps |
| Scaling | Weeks to hire each new agent | Add agents in days, scale down anytime |
For a team of 3 support agents, the annual cost difference is typically $80,000–120,000 in savings — before accounting for recruiting costs, turnover, and management time.
RESULTS
Here's what it looks like when companies stop trying to staff their way out of a support problem.
A growing fintech company needed to handle increasing customer volume around payments and account inquiries. Our team ramped up trained agents who now handle the bulk of inbound support, freeing the company's internal team to focus on escalations and product.
A transportation company needed consistent customer support across multiple operating regions but couldn't staff enough agents to cover every shift. Our team provides dedicated coverage during peak hours and fills the gaps the internal team can't reach.
A software company's two-person support team was buried in tickets. Response times were averaging over 24 hours and renewals were at risk. We added two dedicated agents who now handle tier-1 inquiries, cutting first response time dramatically.
An ecommerce brand needed to triple their support capacity for Q4 without hiring and training seasonal employees who'd leave in January. We ramped up a dedicated team in two weeks that handled the entire holiday volume spike.
SIMPLE PRICING
Every plan includes fully trained agents, ongoing quality monitoring, management oversight, and weekly performance reporting.
One dedicated support agent
Full-time, ~40 hrs/week
2–10 dedicated support agents
Volume discount per agent
10+ agents or specialized needs
Built around your operation
Need part-time coverage or flexible hours? We offer plans starting at $650/month for part-time agents (~20 hrs/week).
For comparison: a single US-based support agent costs $3,500–4,500/month before benefits and management overhead.
GET STARTED
Whether you need one agent or ten, we'll come back with a plan that matches your volume, your hours, and your budget.
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